Ultra Blue Route Inc.
Refund and Cancellation Policy
Effective September 16, 2026
1. Scope
This policy applies to paid Ultra Blue Route subscriptions and eligible add-ons purchased from Ultra Blue Route Inc. and forms part of the Terms of Service.
2. 30-Day Money-Back Guarantee
A user's first paid Ultra Blue Route subscription includes a one-time 30-day money-back guarantee. The 30-day period begins when paid subscription access is activated. An eligible request within that period may receive a full refund of the first paid subscription charge. The guarantee applies once per customer/account and is not restarted by cancellation, reactivation, or a plan change.
3. Automatic Renewal
Subscriptions renew automatically for the applicable billing period unless canceled before the next renewal charge. Renewal charges are generally non-refundable. No partial or prorated refund is provided for unused time in a renewal period except where required by applicable law or for a verified billing error.
4. Cancellation
Cancel through Settings > Billing > Cancel Subscription and confirm cancellation. After cancellation, Ultra Blue Route should display the exact date through which paid access remains active and indicate that no further renewal charge will occur. Stripe handles the underlying renewal cancellation. Cancellation stops future renewal; it does not itself create a refund.
5. Access After Cancellation
When a subscription is canceled without a refund, paid access continues through the end of the already-paid billing period. A canceled subscription may be resumed before that period ends where the service provides that option. Annual subscriptions remain active through the end of the paid annual term unless a qualifying refund is approved.
6. Refund Requests
Eligible refund requests are submitted through the in-app refund process. A refund request stops renewal and paid functionality while reviewed. Ultra Blue Route will conduct administrative review within 7 business days. If approved, paid access ends immediately and the refund is returned through the applicable payment process. Associated account data is preserved subject to the Privacy Policy and applicable retention rules.
7. Withdrawing a Refund Request
A refund request may be withdrawn before processing. Withdrawal does not automatically restart subscription renewal; the user must separately restore renewal if that option is available and desired.
8. Failed Payments
A failed automatic renewal receives a 3-day grace period. If payment remains unresolved after the grace period, paid access may be blocked. Further payment retries or subscription termination may be handled through the payment processor and Ultra Blue Route billing controls.
9. Plan Changes
Plan upgrades take effect immediately and may be prorated through the billing system. Downgrades and billing-frequency changes take effect at the next renewal rather than retroactively changing the current paid period.
10. Add-Ons and Credits
Purchased credits that remain valid under their applicable product terms persist after subscription cancellation. Refund eligibility for a specific add-on is governed by the purchase terms shown for that add-on and applicable law. Purchasing an add-on does not restart the one-time 30-day subscription guarantee.
11. Duplicate or Erroneous Charges
Verified duplicate or erroneous charges will be refunded to the original payment method. Such a correction does not consume the one-time 30-day money-back guarantee.
12. Fraud, Abuse, and Chargebacks
Ultra Blue Route may deny a refund request involving fraud or abuse to the extent permitted by law. A chargeback may result in paid access being blocked while the dispute is investigated or processed. Nothing in this policy limits rights that cannot lawfully be waived.
13. Payment Processing
Subscription and refund transactions are processed through the applicable payment processor. Timing for an approved refund to appear on a payment account may depend on the payment processor and financial institution.
14. Contact
Questions about refunds or cancellations may be sent to info@ultrablueroute.com. Legal entity: Ultra Blue Route Inc., California.